## AI Chat CRM

👉 **“A smart SaaS CRM that uses AI to automate customer communication.”**

🧩 Core Features List

## 🔐 Authentication & User System

- User Registration & Login (Sanctum)
- Role-based system (Admin / User)
- Secure API authentication

## 💬 Chat System

- Send & receive messages
- Conversation history (DB stored)
- Multiple conversations per user
- Basic real-time feel (polling বা later WebSocket)

## 🤖 AI Integration

- AI auto-reply (OpenAI / Ollama)
- Prompt-based response system
- Context-aware conversation (memory)
- Manual + AI reply toggle

## 📊 Dashboard

- User dashboard (chat overview)
- Recent conversations list
- Message status (sent/received)

## 🧠 Advanced AI (Phase 2)

- Conversation memory (context ধরে রাখা)
- Smart reply suggestion
- AI templates (e.g., support, sales reply)

## 🏢 SaaS Features (Phase 3)

- Multi-tenant system
- Subscription (Stripe)
- Plan-based feature access

## ⚙️ Admin Panel

- Manage users
- View conversations
- Monitor AI usage/logs

# 🧠 **Future Improvements**

- WebSocket (real-time chat)
- WhatsApp / Telegram integration
- AI agent automation
- Analytics dashboard